Shipping & Returns

We are open for business 24/7. However, our Customer Service department is ONLY open Monday through Friday 9:00am-5:00pmn CST. Most orders are shipped within 1-2 business days.

Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays.

We offer UPS and USPS for shipment deliveries.

*UPS Ground/USPS Mail
- Estimated delivery time will be approximately 2 to 7 business days (not including processing time) for most U.S. cities.
- Orders shipped to FPO and APO (military installations) will be shipped by USPS Regular Service only.

* UPS 2nd Day Air
- Estimated delivery time will be approximately 2 to 4 business days (not including processing time).
- Shipping fee and Handling charge will be automatically added by destination.

* UPS Next Day Air
- Estimated delivery time will be approximately 1 to 3 business days (not including processing time).
- Shipping fee and Handling charge will be automatically added by destination.

* UPS Worldwide Express
- Estimated delivery time will be approximately 3 to 5 business days (not including processing time) for most countries.
- Shipping fee and Handling charge will be automatically added by destination.

* USPS Global Priority Mail for International
- Estimated delivery time will be approximately 4 to 10 business days (not including processing time) for most countries.
- Shipping fee and Handling charge will be automatically added by destination.
- Additional $6.99 will be added to orders out of 48 US continental states.

** Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.).

*** Delivery schedule date is not guaranteed for the delays due to; insufficient information provided by customer; terrorism, riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters, such as violent storms, earthquake, floods and etc.

FREE SHIPPING

For purchases over $50.00 we offer free shipping via a standard shipping method within the contiguous US.

- The subtotal of the order must be $50.00 or above. The subtotal cost does not include shipping costs, taxes, or any other fees.

- Total weight of products in the cart must be less than 10 lbs.

- Items or services that are not eligible for Free Shipping will not be included in the subtotal.

- Free Shipping does not apply to APO/FPO, HI, AK, PR, VI, P.O. Boxes/Drawers, or International Orders.

FREE SHIPPING WILL ONLY BE HONORED VIA THE STANDARD SHIPPING METHOD, THAT IS, EVEN IF ANOTHER METHOD IS SELECTED AND/OR APPEARS TO BE FREE. If the customer prefers an alternatively, faster shipping method, this preference must be brought to the attention of mybeautymart.com prior to the completion of the transaction.

 

INTERNATIONAL ORDERS

The billing and shipping addresses must be the same on international orders. Further, we may ask you to verify your identity by sending us a photo ID, credit card, and any other documents to verify your account and purchase(s).

All taxes and fees imposed by the recipients' country (customs) is the sole responsiblity of the customer.

Please allow for an additional 1-3 days (in addition to "normal" domestic processing times) for international orders. The additional time may be required to properly handle the shipping and handling process, and to comply with all customs and government regulations.

 

BACK ORDERS

When an item is not available due to backorder on an order with multiple items, we will ship the remaining portion of your order accordingly and notify you of the backordered item. All backordered items will be shipped via the most cost effective method as they become available, regardless of the shipping method selected in the original order. If an item is on backorder, the customer has a few options:

1) Wait until the item is restocked and shipped, at no additional shipping costs.

2) Receive a store credit to be used at any time towards an exchange item. Please contact us regarding shipping details.

3) Receive a refund for the value of the backordered item(s). This process may take up to 24-48 hours.

*If a product has been discontinued and therefore cannot be backordered, the purchase price of the item will be automatically refunded. All other items will be shipped and/or backordered according to the details outlined in our policies.

 

RETURN AND REFUND POLICY

Customer satisfaction is our number one priority. During the final inspect phase, we thoroughly examine every product for any defects or damages before we ship it out to the customer. However, in the event that the product(s) are found defective or you are unsatisfied with the product(s), we will gladly exchange or refund it within 30 days. Please see below for RMA + Return instructions.

Shipping and handling charges are NON-REFUNDABLE! Customers will be responsible for the return shipping fees. Futher, additional shipping and handling fee will be applied to each exchange; shipping fees for exchange items must be paid prior to shipment. Failure to pay the additional shipping fees within 72 hours will result in the exchange request being denied; alternatively, a refund will be issued minus the already incurred shipping fees from the inital order.  Please note that our receiving department is not authorized to pay any return shipping fees, so any package(s) with a return fee will, without reason, be REJECTED. If the package is rejected, it will be considered not received and thus no credit will be given.

Please note, for the interest of hygiene and customer protection, MYBEAUTYMART.COM will not refund nor exchange items that are opened, used or worn. Further, we DO NOT accept refund nor exchange any products containing chemicals and/or liquids.

All refund will be issued only after MYBEAUTYMART.COM has received and completely inspected the returned item(s).

Please refer to the following guideline before requesting return or refund authorization.

*For all orders, customers must submit an RMA request within thirty (30) calendar days from the delivery date.

*All return item(s) must be in original factory new condition with original tags and packaging (as it was shipped), and not worn nor altered in any way

*Products not in their original package or condition will incur a 25% restocking fee (deducted from the cost of return items).

*All Clearance sale items are FINAL. All Clearance sale items DO NOT qualify for exchange, return nor refund. No exceptions!

*If a package is refused by the customer or returned as undeliverable, we will issue a refund for the total product amount minus already incurred shipping fees.

*Ultimately, MYBEAUTYMART.COM will determine whether the returned item is acceptable or not. This decision is final.

 

How to request a Refund or Exchange

To request a return, exchange, or refund, please log into your account to submit a RMA slip. To do so, first log in to your account or if already logged in click on the "Welcome, Your Name" (My Account) link from the top-right header, and then click the "History and details of my orders" link from the accounts page. Select the order that contains the item(s) you wish to return, the browser window should automatically scoll down and the order details should appear below. From the order details, select the item(s) you wish to return noting the return quantity, fill in the additional information box, and then click the "Generate a RMA slip" button to complete the RMA process. Please make sure to note your request for an exchange or refund in the additional information box. If an exchange is requested, please also list the item(s) you are interested in for the exchange.

Alternatively, you may also send us an email with a RMA request to support[@]mybeautymart.com. In doing so, we will create the RMA slip for you, and you will still be able to track it via the support ticket system and your accounts page. Please note that although more convenient, this method may delay the RMA process for up to 48 hours as requests are handled in the order they are received.

This will notify our warehouse of your return package, and they will be able to update the status periodically for your convenience. Further, you can view this information and more by logging into your account.

Once submitted, please ship the return package to:

MYBEAUTYMART.COM
500 Gallatin Ave.
Nashville, TN 37206

Once received, the return item(s) will be inspected and either approved or denied. Only once the return has been approved will the refund or exchange be processed. After the return shipment has been received, the refund or exchange process may take up to 7 days to process.

Please note that refunds DO NOT include already incurred S&H fees. These fees have already been paid to a third-party shipping carrier and therefore are non-refundable.

Further, please make sure the item has NOT been used, and is in the same factory new condition with all original tags and packaging as it was originally shipped. Failure to do so will result in the return being denied or subjected to a 25% restocking fee (deducted from the cost of return items). If denied, it will be the sole responsibility of the customer to reclaim the item at additional S&H costs to them. Exchanges or refunds will not be approved nor processed for denied returns.

If you have any questions or issues, please contact us at support[@]mybeautymart.com or via live chat.

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.