Our goal is quite simple: to always put the customer first. This is the foundation upon which we have built this company, and the way we are committed to doing business. We believe that by first satisfying you, the customer, we have the ability to move forward. To satisfy you, we are determined to providing you with the widest selection of products, expert information, and outstanding customer service. Building a long term relationship with you is more important to us than quickly turning profits. We are a family run business that has been a part of this industry for more than 30 years. What does this mean for you?
We are committed to upholding the highest standards which includes hiring the most qualified personnel to assist you, building relationships with manufacturers and distributors to offer you the best prices, bringing you the widest selection of beauty products, and much more. Because we are a family ran business our executives and management team is involved with the operations on a daily basis; often times, it’s not a surprise to see our top executives working on the floor/warehouse and even customer support. We are committed to transparency and accessibility, keeping everything clear, simple and concise. Also, we don’t have stockholders or stakeholders to satisfy, only you, so we are capable of implementing change, such as, keeping our prices low while expanding our product selection, with less downtime.
Over the past 30 plus years in this industry, we have built excellent relationships with top manufacturers and distributors. We have experience in all levels of the industry from retail to manufacturing from which we have learned the building blocks for this business. In all these years the most rewarding lesson we have learned is to always put the customer first.
We welcome any feedback (or constructive criticism) you may provide, and promise to always consider them when implementing changes to benefit you. To ensure your voice is heard we have established multiple communication methods: email, contact form, support ticket system, live chat, and phone.
If you have been satisfied with our service, please spread the word. You get loyalty points, which is like getting cash back (well store credit) on every purchase, and a referral program that credits you with a 10% discount voucher. Please don’t hesitate to leave comments for each product or our service as a whole, and we have also implemented an AddThis button to each and every product so you can share them with your friends or the world using the various social networks in use today.
Please enjoy your visit, and we always look forward to better serving you! Thank You!
Here is a simple breakdown of our committed goals:
- Always put the customer first
- Honesty and Integrity
- Transparency and accessibility
- Establish outstanding customer service and support
- Establish multiple communication methods to quickly inform and update the customer
- Provide the widest selection of products at the most competitive prices.
- Excellent stock management and up-keep time
- Fast processing and shipping
- Provide a easy, simple and convenient shopping experience
- Always put the customer first
Hours of Operation:
Monday - Friday -- 10:00 AM to 5:00 PM CST
PHONE: Monday - Friday -- 10:00 AM to 4:00 PM CST
LIVE CHAT: Monday - Friday -- 10:00 AM to 6:00 PM CST
Toll-free - 1 (855) MBM-HAIR
Direct (International) - 1 (615) 649-0474