You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Our system is set to show the available quantity when the on-hand quantity is less than the threshold. If the item has a available quantity of more than the threshold it will simply state: "In Stock."
If the item has not been discontinued, the customer may order more than what is available. The quantity is only shown to offer the customer more accurate information regarding what is available for shipment right now. However, in most cases, these items are still available directly from the manufacturer and/or distributor so the customer can order more than our on-hand quantity. Quantities ordered in excess of what is available will ship as soon as they become available. In most cases, it takes an extra 2-3 days to process and ship, but can take up to 1 week or longer. We will always notify you, giving you an option for a full refund, if the item has been back-ordered for longer than 1 week.
For discontinued items, all available quantities will be shown. These items are no longer available so what is currently available in our warehouse is the maximum quantity that can be ordered. For this reason, the entire available quantity will be shown to the customer and no more than this quantity can be ordered. These items are while supplies last and all unavailable quantities will be refunded.
The images of the products, including its packaging, are only a representation of that product, and it does not guarantee that the actual package you receive will be identical to that of the image. However, we do guarantee that the product and its quality are identical to what is ordered.
Packages differ for multiple reasons which includes, but not limited to, manufacturers constantly updating their package designs and structures. Although mybeautymart.com tries to keep all product information including images up-to-date, it is difficult to catch every new package design. Also, manufacturers may include a free sample or more product for "free" (ie. 20% more, free trial size soap, etc.), as a means of promotion. Promotions are limited time only and their durations are not fully disclosed to us. During these promotions we will pass those additional "perks" onto you, the customer; however, we can not fulfill those requests once the manufacturer has ended the promotional period. Although the packages may differ here and there, we do guarantee the product is of the same make and quality.
Unless otherwise stated, all prices are for EACH item regardless of what is shown in the image.
If you have any questions or concerns, please do not hesitate to contact us via email at support[@]mybeautymart.com
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