Customer satisfaction is our number one priority. During the final inspect phase, we thoroughly examine every product for any defects or damages before we ship it out to the customer. However, in the event that the product(s) are found defective or you are unsatisfied with the product(s), we will gladly exchange or refund it within 30 days. Please see below for RMA + Return instructions.
Shipping and handling charges are NON-REFUNDABLE! Customers will be responsible for the return shipping fees. Futher, additional shipping and handling fee will be applied to each exchange; shipping fees for exchange items must be paid prior to shipment. Failure to pay the additional shipping fees within 72 hours will result in the exchange request being denied; alternatively, a refund will be issued minus the already incurred shipping fees from the inital order. Please note that our receiving department is not authorized to pay any return shipping fees, so any package(s) with a return fee will, without reason, be REJECTED. If the package is rejected, it will be considered not received and thus no credit will be given.
Please note, for the interest of hygiene and customer protection, MYBEAUTYMART.COM will not refund nor exchange items that are opened, used or worn. Further, we DO NOT accept refund nor exchange any products containing chemicals and/or liquids.
All refund will be issued only after MYBEAUTYMART.COM has received and completely inspected the returned item(s).
Please refer to the following guideline before requesting return or refund authorization.
*For all orders, customers must submit an RMA request within thirty (30) calendar days from the delivery date.
*All return item(s) must be in original factory new condition with original tags and packaging (as it was shipped), and not worn nor altered in any way.
*Products not in their original package or condition will incur a 25% restocking fee (deducted from the cost of return items).
*All Clearance sale items are FINAL. All Clearance sale items DO NOT qualify for exchange, return nor refund. No exceptions!
*If a package is refused by the customer or returned as undeliverable, we will issue a refund for the total product amount minus already incurred shipping fees.
*Ultimately, MYBEAUTYMART.COM will determine whether the returned item is acceptable or not. This decision is final.
How to request a Refund or Exchange
To request a return, exchange, or refund, please log into your account to submit a RMA slip. To do so, first log in to your account or if already logged in click on the "Welcome, Your Name" (My Account) link from the top-right header, and then click the "History and details of my orders" link from the accounts page. Select the order that contains the item(s) you wish to return, the browser window should automatically scoll down and the order details should appear below. From the order details, select the item(s) you wish to return noting the return quantity, fill in the additional information box, and then click the "Generate a RMA slip" button to complete the RMA process. Please make sure to note your request for an exchange or refund in the additional information box. If an exchange is requested, please also list the item(s) you are interested in for the exchange.
Alternatively, you may also send us an email with a RMA request to support[@]mybeautymart.com. In doing so, we will create the RMA slip for you, and you will still be able to track it via the support ticket system and your accounts page. Please note that although more convenient, this method may delay the RMA process for up to 48 hours as requests are handled in the order they are received.
This will notify our warehouse of your return package, and they will be able to update the status periodically for your convenience. Further, you can view this information and more by logging into your account.
Once submitted, please ship the return package to:
500 Gallatin Ave.
Nashville, TN 37206
Once received, the return item(s) will be inspected and either approved or denied. Only once the return has been approved will the refund or exchange be processed. After the return shipment has been received, the refund or exchange process may take up to 7 days to process.
Please note that refunds DO NOT include already incurred S&H fees. These fees have already been paid to a third-party shipping carrier and therefore are non-refundable.
Further, please make sure the item has NOT been used, and is in the same factory new condition with all original tags and packaging as it was originally shipped. Failure to do so will result in the return being denied or subjected to a 25% restocking fee (deducted from the cost of return items). If denied, it will be the sole responsibility of the customer to reclaim the item at additional S&H costs to them. Exchanges or refunds will not be approved nor processed for denied returns.
If you have any questions or issues, please contact us at support[@]mybeautymart.com or via live chat.