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Return and Refund Policy
Customer Satisfaction is our number one priority. We thoroughly examine every product for any defect or damage before we ship out to our customers. However, in the event that the product(s) are found defective or you are unsatisfied with the product(s), we will gladly exchange or refund. Please contact us at 866-871-7267 or e-mail at info@mybeautymart.com to obtain a return authorization and Return Form.
You can either request refund or exchange for the returning item(s).
We DO NOT accept exchange or refund for products which contain chemicals and/or liquids.
Shipping and handling charges ARE NOT refundable, and additional shipping and handling fee will be applied for each exchange.
Please note, for the interest of hygiene and customer protection, mybeautymart.com may not refund or exchange items that are opened, used or worn.
All refund will be issued AFTER mybeautymart.com have received and examined the returned item.
Please refer to the following guideline before requesting return or refund authorization.
*For all shipments, customers must request for refund or exchange within seven calendar days from the delivery date (not including major Federal Holidays). For shipments that we cannot confirm delivery dates, such as USPS Priority Mail or Parcel Post Mail, refund or exchange request must be made within 10 calendar days from the ship date (not including major Federal Holidays) rather than delivery date.
*All shipments to overseas and Military Installations, such as APO and FPO etc, are FINAL. No Return or Exchange will be accepted unless the item is defective. Sorry for this inconvenience.
* No refund or exchange will be granted for items past above mentioned time period.
* All return(s) and exchange(s) must be in new and original factory condition, and not worn or altered with original package.
*All Clearance Sale items are FINAL. All Clearance Sale items DO NOT qualify for exchange, return or refund.
*For refused package(s) by customers, we will credit the total amount less shipping cost.
1. mybeautymart.com understand that it needs a “try-out " for certain items to be satisfied such as wigs, falls and caps. However, it is ultimately on My Beauty Mart to determine whether the returned item is acceptable or not.
2. The UPS and USPS have different non-operating holidays. mybeautymart.com will calculate the time frame accordance with their schedules. To find out their non-operating holidays, please visit their website.
How to request for Refund or Exchange
If you meet the above guideline, contact mybeautymart.com and obtain a return authorization. Once we acknowledge your request, we will send you a Return Form for you to fill out and submit. This process can be done in 2 ways: By email info@mybeautymart.com or Fax 678-242-1564.
The returning items must be shipped out within three business days of the issuance of return form. The return or exchange item(s) must accompany with original invoice and a copy of completed Return Form.
All refund will be issued AFTER mybeautymart.com has examined the returned item. This process may take up to seven (7) days.
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